I'm back! I just spent a week in Mexico with the top 100 FTD florists from the USA and Canada. What a great week it was. It is such a great learning experience to be able to mingle with so many successful florists. We have never gone to one of those events and not come away with several ways we can improve our customer service (and a pretty serious case of sunburn).
In the coming weeks look for several exciting things to come from Visser's. We believe that if we keep improving our service and value to you, we will remain one of the top florists in the country. And finally, if you have any ideas about how we can improve our service to you, feel free to call me, Ted Robinson at 714 772-9900.
Monday, March 17, 2008
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